Policies & privacy
How enquiries, quotations, orders and support work at 3Tins. We confirm the details that matter for your purchase in writing before you pay or approve custom work.
Business details
Business: 3 Tins Enterprises, a proprietorship
GSTIN: 27BRVPD1483P1ZZ
Business address: SB 181, 2nd Floor, Lake City B-Mall (High Street Mall), Kapurbawadi Junction, Old Agra Road, Thane West, Maharashtra 400615, India
Email: [email protected]
Phone: +91 91675 75028
Written quotations and tax invoices identify the seller and show applicable charges. The business address above is the customer contact location; the GST registered address shown on an invoice may differ.
Orders & pricing
Catalogue listings are invitations to enquire, not confirmations of stock or price. Tell us the model, quantity and delivery location. We will confirm availability and provide a written quotation showing the item or service, applicable GST, delivery charges and total.
For printer purchases and services, the quotation will identify the included configuration and any installation or training charges. An order proceeds only after you accept the agreed terms and we confirm the next steps in writing.
Shipping & delivery
Delivery options and charges depend on the item and destination. We confirm whether we can serve your PIN code, the estimated dispatch time and any freight or handling charges in the quotation. Delivery estimates can change if a carrier or supply is delayed; we will update you if that happens.
When your parcel arrives, check the outer packaging. If an item is missing, incorrect or visibly damaged in transit, contact [email protected] promptly with your quotation or order reference and clear photos of the package and item.
Cancellations, returns & refunds
Contact us before returning an item or cancelling an order. We will review the product condition, the reason for the request and the order stage, then explain the available remedy and any return-shipping cost in writing. Custom work may be difficult to cancel once design, procurement or production has begun.
If we supplied the wrong item, an item is missing or it arrives damaged, send the details and photos promptly so we can investigate. We will confirm any approved replacement or refund and the expected timing. Your rights under applicable consumer law are not limited by this page.
Warranty & support
Warranty coverage varies by manufacturer, model and component. We will identify the available warranty route and service scope in the written quotation or accompanying product documents. Keep your invoice and product serial number for support requests.
For a fault or warranty question, email us with the model, serial number, purchase reference and a description of the issue. We will help identify the next step and whether support is handled by 3Tins or the manufacturer.
Custom 3D printing
A custom-print quotation is based on the agreed design or file, dimensions, material, colour, finish, quantity and intended use. Please review the final details before approving production. Unless a different finish or tolerance is agreed, visible layer lines, support marks and small colour variations are normal characteristics of 3D printing.
You should have permission to use any design you supply. Tell us about fit, load, heat, safety or other critical requirements before quoting; we may decline work that is unsuitable or prohibited.
Privacy
When you email or call us, we receive the contact details and project information you choose to share. We use them to respond, prepare quotations, arrange an agreed order or service, and keep necessary business records. The website also processes technical information needed for normal operation and security. Please do not send passwords, payment-card numbers or unnecessary sensitive information in an enquiry.
We may share relevant details with providers needed to deliver an agreed service, such as hosting, email and delivery partners, or when required by law. We retain business communications and transaction records only as needed for those purposes and applicable obligations. To ask about your information or request a correction or deletion, email [email protected]. Online customer accounts and direct web quote submission are currently disabled.
Website terms
Images, specifications and examples on this site help you explore available options. Product configurations, compatibility, colour and availability can change. Please confirm any critical requirement with us before approving a quotation. Third-party product names and trademarks belong to their respective owners.
Have a question about an order or these policies? Email [email protected] or call +91 91675 75028. We will review your concern and reply with the next step.